Human-centred design and public sector innovation

Matt Kerlogue Uncategorized

Public sector challenges inherently concern and involve people. “The Public” after all does not exist in the absence of people. Nor does government. Those we entrust with the responsibilities to govern are people. We ask policy-makers and public managers to develop and implement policies that lead to socially desirable outcomes. In “Transforming Public Services by Design: Re-orienting Policies, Organizations and Services around People” I explain why human-centered design matters to policy-making and policy implementation when the goal is to arrive at citizen-centric policies and citizen-centric public services. Nowhere are our design practices and our design methods as consequential as in …

An innovative public sector?

OPSI Archive Posts, Uncategorized

Last week over three hundred people from the public, private and civil society sectors descended on the OECD in Paris. Why? To discuss an innovative public sector. For some of you that might sound like an oxymoron, but over two days stereotypes were left at the door as participants shared stories and learnt about innovation in the public sector. The conference on Innovating the Public Sector: from Ideas to Impact showcased the public sector at its best. Innovators from around the world stood on stage to give short, dynamic talks about what they were doing at home. There were talks …