What if government made public services with citizens rather than for them?

OPSI Archive Posts, Events

On 17 June this year, the International Meetings of Public Management (IMPM) will be held in Bercy in Paris with a theme that is new for France: ‘The third sector: towards collaborative public services’. The involvement of the ‘third sector’, which is neither government nor private sector, in the provision of public services, is nothing new. Private establishments providing public services which were previously run by religious communities have for over a century played a major role in the education and healthcare fields. Civil society organisations are already fully involved in government action in the social services sector, in environmental …

Mexico’s Public Sector Challenge

OPSI Archive Posts

Satisfying society’s current and future energy needs in a suitable manner is a pressing global challenge. Meeting the demand for energy is essential for economic and social development in the 21st Century, as well as to guarantee political and social stability. Recently, Mexico enacted an Energy Reform aimed at opening up this strategic sector to attract the much needed foreign investment in order to lower energy costs, increase our production capabilities, and modernise the industry. To succeed in this endeavor, Mexico is developing a solid and modern legal framework that grants certainty to both the Mexican State and the investors, …

Innovation in the Public Sector or Public Innovation

OPSI Archive Posts

On 12-13 November 2014, the OECD held an important conference. More than 400 people answered the call for action of the OECD Secretariat. The role of government is more challenging than ever, and the need for public innovation greater than ever, to find solutions to the challenges we are facing as a society. I had the pleasure of facilitating the penultimate conference session. The following summarises the opening remarks used to set the context for a panel discussion. More importantly, it captures the narrative created by a panel of world renowned thought leaders on innovation in a public sector setting. …

An innovative public sector?

OPSI Archive Posts, Uncategorized

Last week over three hundred people from the public, private and civil society sectors descended on the OECD in Paris. Why? To discuss an innovative public sector. For some of you that might sound like an oxymoron, but over two days stereotypes were left at the door as participants shared stories and learnt about innovation in the public sector. The conference on Innovating the Public Sector: from Ideas to Impact showcased the public sector at its best. Innovators from around the world stood on stage to give short, dynamic talks about what they were doing at home. There were talks …

Form=function: Gaining new perspectives from new organisational structures

OPSI Archive Posts

What do innovation labs or teams do that existing structures and processes do not? Why are they needed? My own perspective on this question has undergone some evolution, informed by my involvement in an Australian experiment with an innovation lab – DesignGov. DesignGov was an 18 month pilot innovation team set up to explore different forms of collaboration and the application of design-led innovation to issues spanning multiple government agencies. As someone involved with establishing the argument and business case for such a lab, I originally concentrated on certain aspects of why this should happen. To begin with this included …

Innovations for the real world: OPSI innovation challenges

OPSI Archive Posts

No one enjoys completing their tax submission. And the experience isn’t any nicer for the tax authority. The yearly deadline creates a peak in work for them too. To improve service quality and work more effectively, Poland has developed an internet tax application where citizens can ask questions online directly to the tax authority, view other people’s questions, and raise awareness of tax issues through a Facebook presence. In Mexico, the lack of banks in rural areas meant that citizens had to travel many miles to receive social payments. To improve access to public services, Mexico has established partnerships with …

Implementing Lean Principles throughout the Government of Canada

OPSI Archive Posts

Following from its origins in the private sector, Lean has evolved into a quality and operational improvement philosophy based on improving customer experience, outcomes and efficiency. The Government of Canada is including a range of Lean methodologies aimed at streamlining business processes in people management, corporate activities and the delivery of grants and contributions. The successful application of these approaches presents an alternative to the view that there has to be a trade-off between the quality of public services and the cost of providing them. These efforts are contributing to a more affordable government, while departments are still delivering their …

Using social media to innovate service delivery – one size does not fit all

OPSI Archive Posts

When I think about social media use to improve service delivery, I intuitively think about the likes of Apple, Google or Amazon. And the way in which they use people’s own social media footprint as an advertising space (surely I am not the only one who at least once posted that message Amazon suggests after your purchase, the one that lets you share your purchase with your Facebook friends and Twitter followers). But actually my whole service environment taps into social media to improve their services, not only the Internet heavyweights. Take the world’s main retailers – WalMart, Tesco, Carrefour …

Public Sector Innovation: a matter of social innovation & workplace innovation?

OPSI Archive Posts

I welcome the OECD Public Sector Innovation initiative! Innovation in the public sector is not only relevant for tax payers (value for money, lower taxes), public sector employment (good quality jobs), or users (citizens satisfied about using public services). It is also good for the economy as a whole. Because reducing unnecessary costs in public spending allows you to invest more in essential public needs. ‘TNO Innovation for Life’ is involved in public sector innovation in many ways. I will give you two examples. 1) In the Netherlands the ‘working smarter network’ is a community that fosters innovation amongst public …

Futurs Publics : Harnessing innovation to modernise government

OPSI Archive Posts

Innovation is essential for modernising government. We’re using our new ‘Futurs Publics’ laboratory to support it. Futurs Publics is testing new solutions for public sector challenges on a small scale and helping to develop an ‘ecosystem’ that supports innovation. What are the challenges? Well, there are plenty of challenges for Futurs Publics to address… Getting government to work with new partners like business start-ups and social entrepreneurs Improve public services for citizens and businesses creatively Using public resources more efficiently And last but by no means least – having a real and significant impact on French citizens’ lives So what …